Yes – We are open. Our branch, with Government guidelines. is designed to protect our colleagues and customers. Please contact us by telephone or email before visiting to check we are open and that a colleague will be available. Please remember that you are now required to wear a face covering whilst visiting our offices.

Yes - You can access details of available properties on our website. For further information please use the “arrange a viewing” icon or contact your local branch.

The safety of our clients, applicants, colleagues and the wider community remains our primary consideration. Prior to an appointment, we will provide you with details of how it will be conducted and what is required to help keep everyone safe.

Yes – Rent remains payable. There is no automatic suspension of rental payments during the crisis.

If you are having trouble paying your rent it is important that you discuss this with us as soon as possible.

Government has an expectation that landlords will, where reasonably possible, support tenants in difficulty. Any support they can offer may well be dictated by their own personal circumstances.

This will depend on your landlords personal circumstances but might include allowing you to make reduced/ deferred payments by way of a payment plan. If this happens it is important that you don’t breach the terms of the plan.

Where we manage the property and collect rent we can speak with your landlord on your behalf. We are unable to agree on payment terms on your landlord’s behalf and we need their consent to change any rental payments.

Yes – I you are in difficulty and need further help this is available from your local authority, Shelter, Citizens Advice and The Money Advice Service. If you are eligible for Legal Aid you can contact Civil Legal Advice for free and confidential advice.

We will carry on attending to repairs as normal. Tenants are required to provide access to the property for this purpose subject to Government guidance around infection, shielding and self-isolating.

Please call 02073367779 , 07800574139 or 07486556450 during or by emailing enquiries@mintland.com or any of the agents you have emailed in the past.

Government has confirmed that renewal of the annual Gas Safety Record is an important part of keeping you safe in your home. This includes checks for carbon monoxide production. Carbon monoxide is a colourless odourless gas that can quickly kill, hence it often being referred to as the “Silent Killer”. Allowing access for the inspection to take place subject to Government guidance around infection, shielding and self-isolating is important.

Please remember to test any smoke and carbon monoxide alarms fitted at the property on a weekly basis.

To ensure your safety and that of the contractor, they will call you directly to arrange access. Please advise them of any self-isolation or illness within the household. When providing access ensure that social distancing protocols are observed. If keys are transferred do so in a secure envelope ensuring they are sanitised before and after use.

Fire

• If you smell smoke or see fire call 999 immediately.
• If living in a development of flats ensure that you are familiar with building evacuation protocols in the event of a fire.

Gas

• If you smell gas or think there may be a leak, open windows and doors and leave the property immediately. Do not turn on lights or light a cigarette.
• Call the National Grid straight away on 0800 111 999 , nationlagrid.com .
• If in doubt call 999 immediately.

No Electricity/ Supply Tripping

• Check there is sufficient credit on the meter if you have a pre-payment meter.
• Check with your neighbours and/ or your energy provider to establish if there is a problem in your area.
• If your electricity keeps tripping (going off) turn off/ unplug appliances gradually turning them back on until the supply trips. This should highlight the problem device.
• If the problem persists report the problem to us where we manage the property.

Burst Pips

• Turn off the water supply at the stopcock.
• Use containers to try and catch the water.
• If the water is close to electricity supplies or appliances immediately switch off the electricity supply at the mains.

Loss of Water Supply

• Check if your neighbours have the same problem.
• Check if the water authority serving your area has turned off the supply.
• Contact the supplier if the problem persists.

Lack of heating/ hot water

• The majority of problems can usually be rectified with reference to the manufacturer’s instructions. Copy instruction manuals are readily available online.
• Check that thermostats and timers haven’t inadvertently been adjusted.
• With gas boilers try re-setting the pilot and re-pressurising the system with reference to the instruction manual.
• If you have a hot water cylinder check to see if it has an immersion heater that you can use until the boiler is repaired.
• If the problem persists report the problem to us where we manage the property.